Fibre to the Home

ADSL is dependent on copper wire infrastructure, which is often unreliable, subject to theft and can be slow if you are far away from your local Telkom exchange, whereas Fibre offer’s much greater connectivity speeds making it a far more reliable connection.

No. Fibre runs completely independently of your traditional voice (analogue/copper) line

You can port your number to Vox. This will allow you to keep your telephone number. In addition you can opt for Vox VoIP Services (Vox Supafone or with the Vobi App). This can save up to 30% on your call costs, alternatively you can bolt on our uncapped calling plan.

Yes – it’s simple and easy to change your existing product to a Fibre product. Log in to your online Customer Zone Account and select that you would like to upgrade to Fibre and request a cancellation of your current internet service. Alternatively you can contact our Sales teams on 087 805 0003 who will assist you with placing your order for fibre.

Yes- The fibre router needs to be compatible with fibre technology. Vox will provide you with the appropriate router/modem with your package of choice.

The feasible Fibre infrastructure provider in your area that Vox partners with, installs the Fibre cable from the road into your home. They will connect the Fibre line to an ONT device. We’d recommend being at home at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device.

Vox connects you to the internet and manages your connection once physical installation has been completed.

You can use our coverage map to check if Fibre is available in your area. Simply enter your address and we’ll show you which Fibre providers are available in your area.

For standard installations, your VoxWi-Fi router will be installed by a dedicated Vox engineer once your Fibre line has been installed and Vox has received handover from the Fibre provider.

For Self-Install, your Vox router will be delivered after the installation date has been schedule with the Fibre provider. This means the router will be delivered to your home prior to the Fibre provider installating the ONT. You can then install your wi-Fi router by follwoing the easy step by step guide once the ONT has been installed.

If Fibre isn’t available in your area yet, use the coverage map to give us your details on the keep me posted option and we’ll let you know as soon as Fibre becomes available in your area. If you don’t want to wait or need an interim solution, we have many connectivity options for you. Our handy coverage tool will let you know what else is available at your address.

Fibre infrastructure Provider charge an Installation and connection (or activation) fee to install Fibre into your home. However, Vox offers FREE installation and connection provided the customer stays with Vox for 12 months

Yes- You would have to log a cancellation with your existing ISP and place an order with VOX and inform Vox that there is an existing ONT installed.

From the time your order is placed and the Fibre Provider has indicated your home is ready for installation, the time to install is around 14 working days.

You can review the status of your order on Customer Zone. In addition Vox will email you updates of the progress of your order at every stage.

No- Vox offers month to month contracts. There are no long term commitments

No- Vox offers free installation. A dedicated engineer will assist with your installation

Yes, should you cancel your Vox Fibre to the home service within 12 months from activation of your fibre service, or your account falls into arrears, you will be charged a cancellation fee (fee dependant on Fibre provider).

No- Vox does not charge a delivery fee of the router

No- Vox does not charge a monthly fee of the router, this is included as part of your bundle

Your Fibre service is locked to a single location. This means you will not be allowed to take your ONT and router with you to your new address. You will be required to log a cancellation for your old home and log a new order for your new home.

Fibre is static and cannot be moved. Your new home may or may not have fibre coverage. If your new home does have fibre coverage, a different Fibre Provider may be available in the area. In addition if you were to take your existing fibre equipment with you to your new home, Vox would still need to place an order with the Fibre provider to connect the service to the ONT and provision and activate your fibre line.

Yes- you can upgrade and downgrade with ease.

Since Vox offers month to month contracts, you can cancel your Fibre to the Home service provide you have given one calendar month notice. You may be charged a cancellation fee your fibre service has been cancelled within 12 months of activation.

Vox requires no less then one month clear calendar month’s notice for the cancellation of the Fibre to the Home service sent in writing to cancellation@voxtelecoms.co.za or processed online (Vox.co.za) via the “My Vox” customer portal.

If you port your number to Vox and sign up for VoIP services, you will not be required to have a landline and you can save on monthly fees. If you still have a analogue copper line with a telephone, you will be required to pay Telkom for the Voice services.

Yes- Vox has Level 1,2,3 engineers that are dedicated to assisting customers around the clock. Our support team is available to assist 24/7/365